Frequently Asked Questions

Everything you need to know about shopping with JLD

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or sizing down for a tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Are your materials sustainably sourced?

At JLD, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.